Refund policy
RETURN AND REFUND POLICY
Last updated: January 12, 2026
Thank you for shopping at Savage Wallflower. We take pride in the quality of our custom-made soft furnishings and want you to be completely satisfied with your purchase.
Custom-Made Products
All our products are custom-made to order using premium natural materials. Because each item is specially printed and crafted for you, we cannot accept returns for change of mind, incorrect size selection, or colour preference.
Damaged, Defective, or Incorrect Items
We will gladly accept returns and provide refunds or replacements for items that arrive:
- Damaged during shipping
- With manufacturing defects
- Incorrect (wrong item, size, or design sent)
Reporting Issues
You must report any issues within 14 days of receiving your order.
To request a return or refund, please contact us at info@savagewallflower.com with:
Your order number
Two clear photos: one showing the overall product and one close-up of the issue, taken in good natural light
A description of the issue
Return Process
Once we receive and review your claim:
- We will assess the issue and may request additional photos
- If approved, we will provide return instructions or arrange a replacement
- Return shipping costs will be covered by us for damaged, defective, or incorrect items
- For approved returns, you must return the item in its original condition and packaging
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@savagewallflower.com.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised items (unless damaged or defective)
- Items returned after 14 days from delivery
- Items without proof of purchase
Questions
If you have any questions about our return and refund policy, please contact us at info@savagewallflower.com.