Shipping policy
SHIPPING POLICY
Last updated: January 12, 2026
Thank you for shopping at Savage Wallflower. We want you to understand how your order will be processed and shipped.
Processing Time
All our products are custom-made to order. Once you place your order, production typically begins within 24-48 hours. Production time varies by product type but generally takes 3-7 business days.
Shipping Locations
We ship to the following countries: New Zealand, Australia, United States, Canada, United Kingdom, and select countries in Europe, Asia, and worldwide. All orders are shipped from our production facility in the United Kingdom.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and will be displayed before you complete your purchase. All shipping uses tracked courier services.
Delivery Times
Delivery times are estimates only and begin from the date of dispatch, not the date of order. Estimated delivery times by region:
- New Zealand: 7-14 business days
- Australia: 7-14 business days
- United Kingdom & Europe: 5-10 business days
- United States & Canada: 10-15 business days
- Rest of World: 10-20 business days
Please note these are estimates and actual delivery times may vary due to factors beyond our control, including customs processing, public holidays, and carrier delays.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.
Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, customs fees, and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information before placing your order.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, weather events, public holidays, or other circumstances beyond our control. If your order is significantly delayed, please contact us at info@savagewallflower.com and we will do our best to assist.
Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please contact us at info@savagewallflower.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at info@savagewallflower.com. Once an order has been dispatched, we cannot change the delivery address.
Questions
If you have any questions about shipping, please contact us at info@savagewallflower.com.